Return & Exchange Policy

30-Day Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 30 days of the original delivery date for a full refund.

• Items must be returned in their original packaging and in unused, resalable condition.
• All accessories, manuals, and included components must be returned with the product.
• A Return Merchandise Authorization (RMA) number is required before sending any return. Contact us to obtain one.
• Return shipping costs are the responsibility of the customer unless the return is due to a defect or shipping error on our part.
• Refunds will be processed within 5–10 business days after we receive and inspect the returned item.
• Refunds will be issued to the original payment method.

30-Day Exchange Policy

Need a different product? We offer exchanges within 30 days of the original delivery date.

• Exchanges are available for items of equal or greater value. If the replacement item costs more, you will be charged the difference.
• Items must be in their original packaging and in unused, resalable condition.
• Contact us to initiate an exchange and receive an RMA number.
• Once we receive your original item, the replacement will be shipped within 2–3 business days.
• If the replacement item costs less, the difference will be refunded to your original payment method.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Products that have been installed, configured, or activated
• Software licenses and digital products
• Custom-configured or special-order items
• Items marked as "Final Sale" or "Non-Returnable" at the time of purchase

Defective or Damaged Products

If you receive a defective or damaged product, please contact us within 48 hours of delivery. We will arrange a free return shipping label and send a replacement or issue a full refund at no additional cost to you.

How to Initiate a Return or Exchange

1. Contact our support team via email or phone with your order number and reason for the return/exchange.
2. You will receive an RMA number and return shipping instructions.
3. Pack the item securely in its original packaging and include the RMA number on the outside of the box.
4. Ship the item to the address provided in the return instructions.
5. Once received and inspected, your refund or exchange will be processed.